At ImagenX, we strive to deliver exceptional AI-powered image generation services that meet your creative needs. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines our approach to refunds and the conditions under which they may be granted.

1. Our Refund Philosophy

We believe in providing value through our AI image generation platform. While we aim to ensure customer satisfaction, the computational resources required for AI image generation and the nature of digital services necessitate specific refund guidelines to maintain fair and sustainable operations.

2. Refund Eligibility Requirements

To be eligible for a refund consideration, the following conditions must be met:

Time Limitation: Refund requests must be submitted within 3 days of your credit-pack purchase, subject to applicable law.

Usage Threshold: Refund consideration requires that you have consumed fewer than 20 credits from the purchase, subject to applicable law.

Account Standing: Your account must be in good standing with no violations of our Terms of Service or community guidelines.

3. Non-Refundable Circumstances

The following situations are not eligible for refunds:

Dissatisfaction with AI-generated content quality or results
Technical difficulties on your end, including internet connectivity issues
Cancelling or leaving checkout after a cryptocurrency transfer has already been sent does not reverse that transfer
Change of mind after exceeding the usage threshold
Requests submitted beyond the 3-day window
Violations of our Terms of Service or acceptable use policies

4. Refund Request Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

Step 1: Contact our support team by sending an email to support@imagenx.art with the subject line "Refund Request."

Step 2: Include the following information in your email:

Your registered email address
Order ID and NOWPayments payment ID, if available
Date of purchase
Detailed reason for the refund request
Current credit usage from your account

Step 3: Submit your request within the 3-day eligibility window.

5. Review and Processing

Upon receiving your refund request, our team will:

Review your account status and usage history
Verify eligibility against our refund criteria
Respond to your request within 1-3 business days
Review the network, transaction and destination before arranging an approved cryptocurrency refund. Network fees and processing requirements will be disclosed before proceeding; no automatic reversal is available.

6. One-Time Purchases

Current packs are one-time purchases with no automatic renewal.

Purchased credits: Do not expire.
Refund requests: Require review; closing checkout is not a refund request.

For partial, incorrect-network or other payment issues, contact support@imagenx.art with your order ID before sending more funds.

7. Dispute Resolution

If you disagree with our refund decision, you may:

Request a review by providing additional information
Escalate the matter through your payment provider's dispute process
Seek resolution through applicable consumer protection agencies

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the revised terms.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@imagenx.art

We appreciate your understanding and look forward to providing you with exceptional AI image generation services.